Scheduling Coordinator

Astera Cancer Care; Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

The Cancer & Hematology Centers are seeking a Scheduling Coordinator to support clinic teams and ensure smooth patient flow. You will schedule follow-ups, coordinate referrals, manage no-shows, and handle calls with care and professionalism.

Ideal candidates have a high school diploma and at least one year in an outpatient healthcare setting. You will maintain patient records in our EMR system and collaborate with clinicians to deliver efficient, compassionate care close to home.

Qualifications

• High School Diploma or equivalent required.
• Preferred one year experience in outpatient physician practice or healthcare setting.

Responsibilities

• Schedule routine follow-up and treatment appointments.
• Manage external referrals and consults.
• Handle no-shows and reschedule patients on bump lists.
• Maintain patient electronic medical records and ensure accuracy.
• Collaborate with care team to ensure coordinated patient care.
• Engage in ongoing quality improvement to provide efficient care.

Skills

Scheduling

Patient communication

Team collaboration

Education

High School Diploma

Tools

EMR software

Job description

Our Mission:

At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us?

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Position Overview:

The Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with clinic team.

Desired/Required Qualifications:

Education:

• Required High School Diploma or equivalent
• Required to successfully complete orientation program

Experience:

Preferred one year experience in an outpatient physician practice or healthcare setting

Primary Duties and Responsibilities

1. Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
2. Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
3. Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
4. Utilizes and maintains patient electronic medical record
5. Assists with ongoing quality improvement to provide efficient, cost-effective care.
6. Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
7. All other duties as assigned.

Providing advanced treatments and compassionate care close to home.