Temp-to-Perm Tech Support – Fashion Footwear

Caleres, Inc.; Clayton (MO); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

30% employee discount

Relaxed dress code

Onsite gym & amenities

Résumé du poste

Caleres, Inc. in St. Louis, MO is seeking a Temporary, Technical Support professional with conversion after 2-3 months. The role focuses on delivering excellent customer service, solving problems, and supporting client hardware and software, with on-site work in downtown St. Louis.

You will troubleshoot systems, document processes, and work within a fast-paced team to improve operations while maintaining professional communication with customers and colleagues.

Qualifications

• Bachelor's degree in information systems
• 2 years' related experience
• Ability to work in a fast-paced, multi-tasking, team environment
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Proficient with Windows 10 and Microsoft Office Suite

Responsabilités

• Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
• Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
• Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
• Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
• Follow procedures: Clear documentation and effective customer communication

Connaissances

Customer service

Problem-solving

Troubleshooting

Documentation

Interpersonal skills

Phone manners

PC skills

Formation

Bachelor's degree in information systems

Outils

Windows 10

Microsoft Office Suite

Description du poste

Caleres, Inc. in St. Louis, MO is seeking a Temporary, Technical Support professional with conversion after 2-3 months. The role focuses on delivering excellent customer service, solving problems, and supporting client hardware and software, with on-site work in downtown St. Louis.

You will troubleshoot systems, document processes, and work within a fast-paced team to improve operations while maintaining professional communication with customers and colleagues.