Temporary, Enterprise Support

Caleres Inc.; Clayton (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

30% associate discount

Onsite gym

Starbucks

Free parking

Job summary

Caleres Inc. in St. Louis, MO is seeking a Temporary Technical Support analyst to assist with customer service, hardware and software troubleshooting, and process improvement. The role offers hands-on experience with our brands and a potential conversion to full-time after 2–3 months.

You'll work in a fast-paced environment, collaborating with cross-functional teams, documenting procedures, and delivering timely resolutions while upholding our standards for quality and service.

Qualifications

• Bachelor's degree in information systems or related field, or 2 years of equivalent experience.
• Ability to work in a fast-paced, multi-tasking, team environment.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.)
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Provide phone-based customer support, resolving issues quickly and accurately.
• Apply strong problem-solving skills to address and reduce issues.
• Troubleshoot and support client hardware and software devices.
• Participate in process improvement through action plans and quality assurance.
• Follow documented procedures and maintain clear customer communication.

Skills

Customer service

Problem solving

Troubleshooting

Documentation

Education

Bachelor's degree in information systems

Tools

Windows 10

Microsoft Office

Job description

Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion after 2-3 months) in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
• Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
• Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
• Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
• Follow procedures: Clear documentation and effective customer communication

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO

Qualifications that make you the perfect fit!

• Bachelor's degree in information systems or 2 years' experience in field or related area
• Ability to successfully work in a fast-paced, multi-tasking, team environment
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.)
• Proficient with Microsoft Office Suite or related software