Temporary, Enterprise Support

Caleres, Inc.; St. Louis (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Discount

Relaxed dress code

Onsite gym

Free parking

Job summary

Caleres, Inc. in St. Louis, MO is seeking a Temporary Technical Support specialist to deliver efficient customer service, troubleshoot hardware and software, and support client systems for our brands. You will resolve issues promptly, document actions, and contribute to process improvements.

Position offers a potential conversion after 2–3 months based on performance, with opportunities to grow within a dynamic footwear company that values results, caring, and learning.

Qualifications

• Bachelor’s degree in information systems or 2 years’ experience in field or related area.
• Ability to work in a fast-paced, multi-tasking, team environment.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.).
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Provide support via phone, resolving issues timely and accurately.
• Provide innovative solutions and system modifications to address and reduce customer issues.
• Plan, administer, and support client hardware and software devices.
• Continually improve programs and processes through practical action plans and QA.
• Clear documentation and effective customer communication.

Skills

Customer service

Problem solving

Troubleshooting

Communication

Phone support

Education

Bachelor’s degree in information systems

2 years’ experience in field or related area

Tools

Windows 10

Microsoft Office Suite

Job description

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion after 2-3 months) in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
• Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
• Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
• Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
• Follow procedures: Clear documentation and effective customer communication

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO

Qualifications that make you the perfect fit!

• Bachelor’s degree in information systems or 2 years’ experience in field or related area
• Ability to successfully work in a fast-paced, multi-tasking, team environment
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.)
• Proficient with Microsoft Office Suite or related software

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.