Temporary, Enterprise Support

Caleres, Inc.; Clayton (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

30% employee discount

Relaxed dress code

Onsite gym & amenities

Job summary

Caleres, Inc. in St. Louis, MO is seeking a Temporary, Technical Support professional with conversion after 2-3 months. The role focuses on delivering excellent customer service, solving problems, and supporting client hardware and software, with on-site work in downtown St. Louis.

You will troubleshoot systems, document processes, and work within a fast-paced team to improve operations while maintaining professional communication with customers and colleagues.

Qualifications

• Bachelor's degree in information systems
• 2 years' related experience
• Ability to work in a fast-paced, multi-tasking, team environment
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Proficient with Windows 10 and Microsoft Office Suite

Responsibilities

• Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
• Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
• Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
• Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
• Follow procedures: Clear documentation and effective customer communication

Skills

Customer service

Problem-solving

Troubleshooting

Documentation

Interpersonal skills

Phone manners

PC skills

Education

Bachelor's degree in information systems

Tools

Windows 10

Microsoft Office Suite

Job description

Join our dynamic and thriving footwear company as Temporary, Technical Support (with conversion after 2-3 months) in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Deliver effective customer service: Provide support via phone, resolving issues timely and accurately
• Offer strong problem-solving skills: Provide innovative solutions and system modifications to address and reduce customer issues
• Troubleshoot and resolve: Plan, administer, and support client hardware and software devices
• Process improvement: Continually improve programs and processes through the development and implementation of practical action plans, providing quality assurance and best practices
• Follow procedures: Clear documentation and effective customer communication

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO

Qualifications that make you the perfect fit!

• Bachelor's degree in information systems or 2 years' experience in field or related area
• Ability to successfully work in a fast-paced, multi-tasking, team environment
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Demonstrate strong PC skills and familiarity with PC operating systems (Windows 10, etc.)
• Proficient with Microsoft Office Suite or related software