Temp-to-Hire Customer Service Specialist - Logistics

PCC Logistics; California; Presencial; USD 32.000 - 34.000; Tempo integral

Resumo da vaga

PCC Logistics in California is seeking a Customer Service Representative (Temp-to-Hire) to be the primary contact for customers, ensuring timely order processing and accurate shipments. It is a full-time role, Monday through Friday, 8 AM to 5 PM, with potential for permanent employment based on performance and business needs.

Responsibilities include managing customer accounts, processing orders in the WMS and MS Office, handling inquiries about shipments, inventory and invoices, and

Qualificações

• High school diploma or equivalent required.
• 1-2 years of logistics, transportation, customer service, or related experience preferred.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.
• Excellent customer service skills with strong attention to detail.

Responsabilidades

• Manage customer accounts and ensure timely, accurate service.
• Process orders and maintain customer records using company systems/WMS.
• Respond to customer inquiries regarding shipments, inventory, invoices, and orders.
• Coordinate shipments, container dispatch/returns, and inventory activities.
• Communicate delays, discrepancies, and service updates to customers.
• Collaborate with operations and other departments to meet service expectations.
• Maintain account procedures and documentation.
• Perform other duties and special projects as assigned.

Conhecimentos

Strong communication

Organizational skills

Problem-solving

Customer service

Attention to detail

Willingness to learn

Flexibility

Formação

High school diploma or equivalent

Ferramentas

Microsoft Excel

MS Office

WMS

Descrição da vaga

PCC Logistics in California is seeking a Customer Service Representative (Temp-to-Hire) to be the primary contact for customers, ensuring timely order processing and accurate shipments. It is a full-time role, Monday through Friday, 8 AM to 5 PM, with potential for permanent employment based on performance and business needs.

Responsibilities include managing customer accounts, processing orders in the WMS and MS Office, handling inquiries about shipments, inventory and invoices, and