Temp-to-Hire Customer Experience Specialist

Selkirk Sport, LLC; Coeur d'Alene (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Peak Fitness membership

Job summary

Selkirk Sport is seeking a resourceful Customer Service Representative to join our Customer Experience team. You will be a primary contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

The role suits someone who enjoys problem solving, communicates confidently by phone and email, and can manage multiple systems and priorities throughout the day.

Qualifications

• Approximately 3–5 years of customer service, public-facing, or other relevant professional experience preferred.
• Strong professional communication skills, including direct phone and email support.
• Proven ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude and the ability to work across multiple platforms simultaneously.
• Familiarity with ticketing systems, CRM tools, and general business applications.
• Minimum typing speed of 50 WPM with strong accuracy.

Responsibilities

• Support customers across phone, email, and ticketing platforms with professionalism and accuracy.
• Investigate issues, de-escalate challenging situations, and identify effective solutions.
• Process orders, refunds, warranty claims, and status updates while maintaining records.
• Build product knowledge to provide dependable support across Selkirk products and policies.
• Work across ticketing platforms, CRM tools, order-management systems and other apps.
• Meet service expectations by handling high-volume calls and tickets efficiently.
• Collaborate with Shipping, Accounting, Programs and internal teams to resolve needs.
• Identify recurring concerns and assist with workflow improvements and automation.

Skills

Phone & email support

Problem solving

Typing 50 WPM

CRM tools

Ticketing systems

Multi-system use

Tools

Ticketing systems

CRM tools

Order-management systems

General business applications

Job description

Selkirk Sport is seeking a resourceful Customer Service Representative to join our Customer Experience team. You will be a primary contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

The role suits someone who enjoys problem solving, communicates confidently by phone and email, and can manage multiple systems and priorities throughout the day.