Customer Service Coordinator

SportRx; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Life insurance

Paid time off

Snack/drink room

Employee discounts

Job summary

A leading eyewear company based in San Diego is seeking a Customer Service Specialist to provide exceptional support to customers. The role requires strong communication skills and the ability to solve problems effectively. Responsibilities include handling inquiries via phone, email, and live chat, and collaborating with teams to resolve customer concerns. Ideal candidates should have a customer-centric mindset and proficiency with customer service tools. Benefits offered include medical, dental, 401(k), and employee discounts.

Qualifications

• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Attention to detail in documentation and adherence to established procedures.

Responsibilities

• Handle inbound inquiries via phone, email, and live chat.
• Provide accurate and timely information, resolve customer issues, and ensure a positive customer experience.
• Collaborate with cross-functional teams to address customer concerns.

Skills

Written communication

Verbal communication

Problem-solving

Attention to detail

Customer-centric mindset

Tools

CRM systems

Helpdesk tools

Live-chat platforms

Job description

SportRX is looking for a customer‑focused Customer Service Specialist to provide exceptional support to our customers. The role requires strong communication skills, problem‑solving ability, and a passion for helping others.

Day-to-Day Responsibilities

• Handle inbound inquiries via phone, email, and live chat.
• Provide accurate and timely information, resolve customer issues, and ensure a positive customer experience.
• Collaborate with cross‑functional teams to address customer concerns, elevate complex issues, and follow up on resolutions.
• Update customer records and maintain accurate documentation of all interactions.
• Stay updated on product knowledge, industry trends, and company policies to offer informed recommendations.
• Actively listen to customers, empathize with their concerns, and provide effective solutions.

Qualifications

• Exceptional written and verbal communication skills.
• Strong problem‑solving abilities and critical thinking skills.
• Attention to detail in documentation and adherence to established procedures.
• Proficiency with customer service software, CRM systems, helpdesk tools, and live‑chat platforms.
• Customer‑centric mindset and genuine desire to help others.

Benefits include medical, dental, 401(k), life insurance, paid time off, snack/drink room, and employee discounts.