Customer Success Specialist - Truck Accessories

Worksport Ltd; Springfield (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Worksport Ltd, a truck accessories manufacturer, is seeking a dependable Customer Service Specialist to join our team. You will provide timely support to customers, dealers, and distributors, handling orders, inquiries, and returns with a focus on accuracy and efficiency.

The role emphasizes clear communication, problem solving, and collaboration with Sales, Shipping, and Operations to ensure a positive customer experience.

Qualifications

• Customer service experience preferred.
• Strong written and verbal communication skills.
• Proficient data-entry and computer skills.
• Ability to multitask and manage multiple customer requests.
• Strong attention to detail and follow-through.
• Professional and solution-focused when handling difficult situations.

Responsibilities

• Respond to inbound customer phone calls and emails.
• Assist customers with order status, shipping updates, product availability, and lead times.
• Answer product questions and help customers identify the correct product or application.
• Assist both B2C customers and B2B dealers/distributors.
• Process and assist with returns, RMAs, refunds, warranty claims, and replacement parts.
• Troubleshoot customer concerns and work toward timely resolutions.
• Accurately document customer interactions and important account information.
• Communicate order, inventory, shipping, and product concerns to the appropriate internal teams.
• Maintain professional and positive communication with customers, including when addressing delays, out-of-stock products, or other concerns.
• Follow up with customers when additional information or action is required.
• Work closely with Sales, Shipping, Operations, and other departments to resolve customer issues.
• Assist with order entry and order-related questions as needed.
• Maintain a strong working knowledge of Worksport products and applications.
• Perform additional customer service and administrative duties as needed.

Skills

Customer service

Communication skills

Data entry

Multitasking

Attention to detail

Professional demeanor

Problem solving

Automotive knowledge

Job description

Worksport Ltd, a truck accessories manufacturer, is seeking a dependable Customer Service Specialist to join our team. You will provide timely support to customers, dealers, and distributors, handling orders, inquiries, and returns with a focus on accuracy and efficiency.

The role emphasizes clear communication, problem solving, and collaboration with Sales, Shipping, and Operations to ensure a positive customer experience.