Customer Solutions Specialist

Cascade Maverik Lacrosse, LLC; Village of Liverpool (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) plan with employer match

Paid parental leave

Employee discount program on apparel &

gear

Casual & hybrid work environment

Job summary

Cascade Maverik Lacrosse, LLC is seeking a Customer Solutions Representative to deliver exceptional service, manage orders, and support cross-functional teams. You will handle inquiries, process orders, and contribute to warranty and returns processes while maintaining strong customer relationships.

The role requires 1–3 years of customer service experience, SAP familiarity, and proficiency with Microsoft Office. A hybrid work setup and competitive pay are offered.

Qualifications

• High School Diploma or equivalent with 1–3 years of customer service experience.
• Experience with SAP preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service via phone, email, and website channels.
• Coordinate custom order projects from inquiry through production and delivery.
• Enter orders accurately in SAP and maintain compliance with programs and policies.
• Maintain strong relationships with customers and sales reps to promote loyalty.
• Communicate order status and potential delays to customers and stakeholders.
• Support product launches and coordinate with cross-functional teams.

Skills

Customer service

Time management

Problem solving

Empathy

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Cascade Maverik Lacrosse, LLC is seeking a Customer Solutions Representative to deliver exceptional service, manage orders, and support cross-functional teams. You will handle inquiries, process orders, and contribute to warranty and returns processes while maintaining strong customer relationships.

The role requires 1–3 years of customer service experience, SAP familiarity, and proficiency with Microsoft Office. A hybrid work setup and competitive pay are offered.