Customer Service Representative

Selkirk Sport, Inc.; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Fitness membership

Job summary

Selkirk Sport is seeking a customer-focused representative to join our Customer Experience team. You will serve as the primary contact for customers, answering questions, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

Ideal candidates communicate confidently by phone and email, resolve issues, and manage multiple systems daily. This temp-to-hire role offers potential full-time employment after an introductory period.

Qualifications

• Minimum 3–5 years in customer service or public-facing roles.
• Strong communication via phone and email.
• Proven ability to solve problems and take initiative.
• Technical aptitude across multiple platforms.

Responsibilities

• Respond to customer questions through phone, email, and tickets.
• Investigate issues, de-escalate situations, and provide solutions.
• Process orders, refunds, warranties, and status updates.

Skills

Customer service

Phone & email support

Problem solving

Multi-tasking

Data entry

Typing 50 WPM

Education

High school diploma or equivalent

Tools

Ticketing systems

CRM tools

Order-management systems

Microsoft Office

Job description

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Customer Service Representative

Job Summary

Selkirk Sport is looking for a resourceful, customer-focused Customer Service Representative to join our Customer Experience team. In this role, you’ll serve as a primary point of contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering the premium level of service our customers expect from the Selkirk brand.

This position is ideal for someone who enjoys solving problems, communicates confidently by phone and email, and can efficiently manage multiple systems and priorities throughout the day.

This is a temp-to-hire opportunity with the potential to transition to direct, full-time employment with Selkirk Sport following successful completion of the introductory period.

What You’ll Do

• Support Customers Across Multiple Channels – Respond to customer questions through phone, email, and ticketing platforms with professionalism, accuracy, and enthusiasm.
• Resolve Customer Concerns – Investigate issues, de-escalate challenging situations, and use sound judgment to identify effective solutions.
• Process Orders and Claims – Assist with order processing, refunds, warranty claims, and status updates while maintaining accurate customer records.
• Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.
• Manage Multiple Systems – Work efficiently across ticketing platforms, CRM tools, order-management systems, and other business applications.
• Meet Service Expectations – Manage high-volume call and ticket queues while meeting established standards for response time, productivity, accuracy, and customer satisfaction.
• Collaborate Across Teams – Partner with Shipping, Accounting, Programs, and other internal teams to resolve customer needs.
• Improve Customer Service Workflows – Identify recurring concerns or process bottlenecks, maintain internal documentation, and assist with workflow improvements and automation tools.

What We’re Looking For

• Approximately 3–5 years of customer service, public-facing, or other relevant professional experience preferred.
• Strong professional communication skills, including direct phone and email support.
• Proven ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude and the ability to work across multiple platforms simultaneously.
• Familiarity with ticketing systems, CRM tools, and general business applications.
• Minimum typing speed of 50 WPM with strong accuracy.
• Strong critical-thinking, reading-comprehension, and data-entry skills.
• Ability to remain professional and focused in a fast-paced, high-volume environment.
• Reliable work history and consistent attendance.

A Plus, but Not Required

• Experience with e-commerce support, consumer products, sporting goods, or another related industry.
• Familiarity with AI, automation, or low-code workflow tools.
• Knowledge of pickleball or enthusiasm for the sporting community.
• Demonstrated growth or increasing responsibility in previous roles.

Keys to Success

• Bring enthusiasm and professionalism to every customer interaction.
• Take ownership of customer concerns and follow through to resolution.
• Stay organized while managing multiple systems, calls, emails, and tickets.
• Use good judgment and seek solutions without requiring heavy oversight.
• Learn Selkirk’s products, policies, and warranty processes.
• Maintain accurate, detailed customer records.
• Identify opportunities to improve processes and customer experiences.
• Contribute to a supportive and collaborative team environment.

Growth & Direct Hire

This position begins as a temp-to-hire role , with an anticipated introductory period of approximately three months. Representatives who successfully complete the introductory period may transition to direct, full-time employment with Selkirk Sport and become eligible for Selkirk’s employee benefits.

Benefits After Direct Hire

Once hired directly by Selkirk Sport, eligible benefits begin the first of the month following your Selkirk hire date and include:

• Health, dental, and vision insurance
• Monthly Peak Fitness membership paid by the company

Physical Requirements & Work Environment

This position is performed on-site in a standard office environment and requires extended periods of working at a computer and communicating by phone. The role involves frequent use of standard office equipment and occasional movement throughout the office.

Employees must be able to occasionally lift or carry items weighing up to 25 pounds and push or pull office materials or equipment weighing up to 30 pounds, with or without reasonable accommodation. Consistent attendance and punctuality are required.

Why Selkirk Sport?

Pickleball is the fastest-growing sport in the world, and Selkirk is leading the charge. Joining our team means more than just a job—it means being part of a high-energy brand that is defining a new era of sports culture. Whether you are collaborating with us in the office, working remotely, or joining our international teams, you will be part of a collaborative culture that values innovation and high performance. If you’re ready to bring your expertise to a fast-paced environment where your work makes a direct impact, we want to hear from you. Let’s build the future of pickleball together.

1304 - Service Operations - USA Customer Service