Customer Experience Specialist - Temp-to-Hire at Bold Pickleball Brand

Selkirk Sport, Inc.; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Fitness membership

Job summary

Selkirk Sport is seeking a customer-focused representative to join our Customer Experience team. You will serve as the primary contact for customers, answering questions, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

Ideal candidates communicate confidently by phone and email, resolve issues, and manage multiple systems daily. This temp-to-hire role offers potential full-time employment after an introductory period.

Qualifications

• Minimum 3–5 years in customer service or public-facing roles.
• Strong communication via phone and email.
• Proven ability to solve problems and take initiative.
• Technical aptitude across multiple platforms.

Responsibilities

• Respond to customer questions through phone, email, and tickets.
• Investigate issues, de-escalate situations, and provide solutions.
• Process orders, refunds, warranties, and status updates.

Skills

Customer service

Phone & email support

Problem solving

Multi-tasking

Data entry

Typing 50 WPM

Education

High school diploma or equivalent

Tools

Ticketing systems

CRM tools

Order-management systems

Microsoft Office

Job description

Selkirk Sport is seeking a customer-focused representative to join our Customer Experience team. You will serve as the primary contact for customers, answering questions, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

Ideal candidates communicate confidently by phone and email, resolve issues, and manage multiple systems daily. This temp-to-hire role offers potential full-time employment after an introductory period.