Wholesale Accounts & Operations Specialist

Selkirk Sport - We Are Pickleball; Coeur d'Alene (ID); On-site; USD 30,000 - 33,000; Full time

Job summary

Selkirk Sport is seeking a highly organized Wholesale Specialist to support our Wholesale Department and Authorized Retail Partners. You will manage partner accounts, coordinate orders, maintain accurate account information, and provide day-to-day administrative support to our Wholesale Operations Manager and Account Management team.

You will collaborate with Finance, Marketing, and Customer Experience to ensure partners receive responsive, professional support.

Qualifications

• Typing speed of at least 40 words per minute with high accuracy.
• Strong technical aptitude and ability to quickly learn new software, systems, and CRM platforms.
• Clear and professional written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• A proactive approach and sense of urgency.
• Excellent organization and attention to detail.
• Ability to manage multiple responsibilities while maintaining accuracy and meeting deadlines.

Responsibilities

• Provide administrative support to the Wholesale Operations Manager and Wholesale Sales Team.
• Assist Account Managers with account updates, order coordination, and internal follow-up.
• Maintain accurate territory documentation, sales resources, reports, and partner materials.
• Coordinate communication across Wholesale, Marketing, Finance, and Customer Experience.
• Help Authorized Retail Partners with account access, login issues, order inquiries, and other routine support needs.
• Troubleshoot account-related concerns and coordinate with internal teams when additional assistance is needed.
• Provide timely, clear, and professional communication throughout each interaction.
• Help create a consistent and positive experience for our wholesale partners.
• Coordinate new account onboarding from application through activation.
• Review documentation and confirm that internal account requirements have been met.
• Create and maintain accurate account records in CRM and other internal systems.
• Keep partner contact information and account details current across platforms.
• Complete high-volume data entry with speed and accuracy.
• Maintain customer notes, order history, and communication records.
• Organize and update digital files, catalogs, pricing sheets, and internal resources.
• Assist with reporting, record maintenance, and data-cleanup projects.
• Identify workflow challenges and suggest practical improvements.
• Assist with creating and maintaining departmental procedures and resources.
• Support system enhancements and other operational projects.
• Adapt to changing priorities as the department and business continue to grow.

Skills

Typing speed 40 wpm

CRM proficiency

Professional communication

Problem solving

Proactive approach

Organization

Multitasking

Tools

CRM platforms

Job description

Selkirk Sport is seeking a highly organized Wholesale Specialist to support our Wholesale Department and Authorized Retail Partners. You will manage partner accounts, coordinate orders, maintain accurate account information, and provide day-to-day administrative support to our Wholesale Operations Manager and Account Management team.

You will collaborate with Finance, Marketing, and Customer Experience to ensure partners receive responsive, professional support.