Temp Service Desk Tech II: VIP Support & Onboarding

AEG; Los Angeles (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Job summary

AXS, a subsidiary of AEG, seeks a Temporary Service Desk Tech II to deliver internal IT support, with a focus on executive assistance and incident resolution. The role covers Windows and macOS, O365, AD, and device provisioning, with opportunities to implement improvements in IT processes.

The position requires a degree in a computer-related field and 2–4 years of IT support experience, offering exposure to enterprise IT environments and a fast-paced workplace.

Qualifications

• AA/AS degree in a computer-related field is required.
• 2-4 years of IT Support or related experience.
• Experience with Mac setup/troubleshooting.
• Experience drafting and maintaining SOPs, knowledge base articles, and onboarding materials.
• Knowledge of Active Directory and Office 365 administration.
• Understanding of Networking concepts (TCP/IP, LAN/Wireless).
• Strong ability to support both Windows and macOS environments.
• Familiarity with ITIL service management and incident escalation.
• Excellent communication and ability to explain technical info to non-technical users.
• Ability to work independently and in a team, with flexible scheduling.

Responsibilities

• Responds to service requests within defined SLAs and provides timely technical support for end users including executives and VIPs.
• Acts as first escalation point for complex incidents, coordinating with internal teams and vendors as needed.
• Provides high-level customer service with emphasis on executive support requirements.
• Supports onboarding and offboarding activities including account provisioning and permissions updates.
• Manages deployment and configuration of endpoint devices and tracks assets for software deployments.
• Creates and maintains SOPs, knowledge base articles, and service desk documentation.
• Promotes ITIL practices and aligns with industry best practices.
• Provides support for Office 365, including user management and troubleshooting.
• Collaborates with cross-functional teams and external vendors to resolve escalated issues.
• Participates in evaluating, testing, and implementing new technologies and IT processes.
• Supports setup and maintenance of conference room tech such as AV systems and video conferencing.

Skills

IT Support

Mac Troubleshooting

Documentation

Active Directory

Office 365

Networking TCP/IP

Windows & macOS

ITIL Knowledge

Executive Support

Independent Work

Flexible Scheduling

Education

AA/AS degree

Tools

Office 365

Job description

AXS, a subsidiary of AEG, seeks a Temporary Service Desk Tech II to deliver internal IT support, with a focus on executive assistance and incident resolution. The role covers Windows and macOS, O365, AD, and device provisioning, with opportunities to implement improvements in IT processes.

The position requires a degree in a computer-related field and 2–4 years of IT support experience, offering exposure to enterprise IT environments and a fast-paced workplace.