IT Desktop Support Engineer – Pennsylvania, US.

Axiom Technologies; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Axiom Technologies is seeking an IT Desktop Support Engineer to provide onsite and on-call technical support across the organization's desktop environment. The role emphasizes timely resolution of incidents and quality service delivery to end-users.

The successful candidate will install and maintain operating systems, troubleshoot hardware and software, and assist with onboarding, asset management, and security compliance. Experience with VPN and remote access is a plus.

Qualifications

• Bachelor’s degree in CS/IT or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain Windows/macOS/Linux operating systems and software.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus, patching, and data protection.

Skills

Strong communication

Troubleshooting

Interpersonal skills

Team collaboration

On-call support

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

IT Desktop Support Engineer – Pennsylvania, US.

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).