Service Desk Tech II — Executive Support & ITIL Pro

Kappa Alpha PSI Fraternity, Inc.; Los Angeles (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance benefits

Temporary assignment

Training and education reimbursement

Job summary

AXS, a fast-growing live-event technology company headquartered in Downtown Los Angeles, is seeking a Temporary Service Desk Tech II to provide internal IT support. You will respond to service requests, assist executives, manage onboarding/offboarding, and help deploy endpoints across Windows and macOS while following ITIL processes.

You’ll collaborate with cross-functional teams and vendors, maintain SOPs, and support Office 365, Active Directory, and conference room tech in a fast-paced

Qualifications

• AA/AS degree in a computer-related field required.
• 2–4 years of IT support or related experience.
• Experience with Mac setup/troubleshooting.
• Experience drafting and maintaining SOPs and knowledge base articles.
• Knowledge of Active Directory and Office 365.
• Understanding of networking concepts (TCP/IP, LAN/WLAN).
• Experience supporting Windows and macOS endpoints in enterprise environments.
• Familiarity with ITIL service management and incident documentation.

Responsibilities

• Responds to service requests within SLAs, delivering timely IT support to end users, including executives.
• Acts as first escalation point for complex incidents and coordinates with teams/vendors as needed.
• Provides high-level customer service and executive support.
• Supports onboarding and offboarding, including account provisioning and device setup.
• Manages deployment and configuration of endpoints per procedures, improving asset tracking.
• Maintains SOPs, knowledge base, and internal documentation.
• Promotes ITIL processes and best practices in service delivery.
• Supports Office 365 administration and user education.
• Collaborates with cross-functional teams to resolve escalated issues.
• Participates in evaluating and testing new IT tools and processes.
• Assists with conference room technology and AV setups.

Skills

Executive support

Customer service

Documentation skills

Communication skills

Independent work

Team collaboration

Education

AA/AS degree in computer-related field

Tools

Active Directory

Office 365

Job description

AXS, a fast-growing live-event technology company headquartered in Downtown Los Angeles, is seeking a Temporary Service Desk Tech II to provide internal IT support. You will respond to service requests, assist executives, manage onboarding/offboarding, and help deploy endpoints across Windows and macOS while following ITIL processes.

You’ll collaborate with cross-functional teams and vendors, maintain SOPs, and support Office 365, Active Directory, and conference room tech in a fast-paced