Desktop Support Technician

Axiom Technologies; Bentonville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company based in Bentonville is seeking a Desktop Support Specialist to provide on-site and remote technical support for devices including desktops and laptops. The ideal candidate should have 1-2 years of experience in a similar role and proficiency in supporting Windows and macOS. The position requires strong troubleshooting abilities, familiarity with ITSM tools, and good customer service skills. If interested, please send your resume to the provided email address.

Qualifications

• 1-2 years of hands-on experience in desktop support or helpdesk environment.
• Proficiency in supporting Windows and Mac OS environments.
• Familiarity with Microsoft Active Directory and Office 365.

Responsibilities

• Provide on-site and remote technical support for various devices.
• Monitor incoming support tickets and assign them based on priority.
• Act as the central coordinator for all Desktop Support operations.

Skills

Technical support for Windows

Technical support for macOS

Troubleshooting skills

Experience with ITSM tools

Customer service orientation

Education

Associate or Bachelor’s degree in Information Technology

Tools

ServiceNow

Jira

Remedy

Zendesk

Job description

Key Responsibilities

• Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
• Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
• Assist with system setups, hardware deployment, and software installations.
• Perform password resets, account unlocks, and basic user account administration.
• Maintain documentation of technical procedures and known issues.
• Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
• Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
• Follow up on open tickets to ensure resolution and customer satisfaction.
• Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
• Track SLA compliance and keep stakeholders informed of ticket status and updates.
• Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements

• Education & Experience: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus.
• Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
• Preferred Certifications: CompTIA A+, Network+, or Security+. Microsoft Certified: Modern Desktop Administrator Associate. ITIL Foundation (for process-oriented environments).

Work Conditions

• May include shift work, on-call rotation, or weekend support depending on business needs.
• Combination of desk-based and floor support (if on-site).

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]