IT Service Desk Tech II — VIP/Executive Support

AXS; Los Angeles (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Job summary

AXS, a live entertainment company headquartered in Downtown Los Angeles, seeks a Temporary Service Desk Tech II to provide internal IT support and ensure timely resolution of issues within defined SLAs.

You will assist with onboarding/offboarding, Windows and macOS endpoint support, Office 365, and the creation of SOPs while collaborating with vendors and cross-functional teams. This temporary role emphasizes professional growth and excellent service.

Qualifications

• AA/AS degree in a computer-related field of study.
• 2–4 years of experience in IT Support or related position.
• Experience with Mac setup/troubleshooting.
• Experience drafting and maintaining documentation such as SOPs and onboarding materials.
• Knowledge of Active Directory.
• Understanding of O365.
• Understanding of Networking Concepts (TCP/IP, LAN/Wireless).
• Intermediate technical expertise in Windows and macOS environments.
• Knowledge of enterprise IT environments, including identity and access management and Office 365 administration.
• Strong ITIL service management concepts and ability to document incidents and resolutions.

Responsibilities

• Responds to IT service requests within defined SLAs for end users, including executives and VIPs.
• First escalation point for complex incidents, coordinating with internal teams or vendors.
• Provide high-level customer service to all end users, with executive support focus.
• Support onboarding and offboarding activities and account provisioning.
• Manage deployment and configuration of endpoint devices per procedures; identify improvements.
• Create and update SOPs and knowledge base articles for consistent service delivery.
• Promote ITIL principles and adopt best practices.
• Provide Office 365 support including user management and training.
• Collaborate with cross-functional teams to resolve escalated cases.
• Assist in evaluating and implementing new technologies and IT processes.
• Support conference room tech including AV systems and videoconferencing.

Skills

AA/AS degree

IT Support

Mac setup

Documentation (SOPs)

Active Directory

O365

Networking (TCP/IP)

Windows & macOS

ITIL service management

Executive support

Communication

Education

AA/AS degree in a computer-related field

Tools

Office 365

Active Directory

Job description

AXS, a live entertainment company headquartered in Downtown Los Angeles, seeks a Temporary Service Desk Tech II to provide internal IT support and ensure timely resolution of issues within defined SLAs.

You will assist with onboarding/offboarding, Windows and macOS endpoint support, Office 365, and the creation of SOPs while collaborating with vendors and cross-functional teams. This temporary role emphasizes professional growth and excellent service.