Service Desk Tech II – Executive Support & ITIL‑Driven IT Help

aegworldwide; Los Angeles (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Full Time Temp: You will be eligible

Benefits

Job summary

AXS is seeking a temporary Service Desk Tech II to provide internal support, respond to service desk requests within SLAs, and resolve issues across IT domains. The role emphasizes executive support and seamless onboarding/offboarding for new hires.

You will deploy and configure endpoint devices, maintain documentation, and collaborate with cross-functional teams and vendors. A strong ITIL background and superior communication are essential.

Qualifications

• AA/AS degree in a computer-related field
• 2-4 years of IT Support or related experience
• Experience with Mac setup and troubleshooting
• Experience drafting and maintaining SOPs and knowledge base articles
• Knowledge of Active Directory and O365
• Basic networking concepts (TCP/IP, LAN/Wireless)
• Experience supporting Windows and macOS environments
• Familiarity with ITIL service management and incident escalation

Responsibilities

• Responds to IT service requests within defined SLAs via in-person, phone, chat, or email
• Acts as first escalation point for complex incidents and coordinates with internal teams/vendors
• Provides high-level customer service, including executive support
• Supports onboarding/offboarding and account provisioning
• Manages device deployment and asset tracking
• Creates and maintains SOPs, knowledge base articles and docs
• Collaborates with vendors to resolve escalated cases
• Supports setup/maintenance of conference room tech (AV, video conferncing)
• Participates in evaluating new technologies and IT processes

Skills

Active Directory

Office 365

Mac support

Windows & macOS

ITIL

Documentation

Executive support

Customer service

Education

AA/AS degree

Job description

AXS is seeking a temporary Service Desk Tech II to provide internal support, respond to service desk requests within SLAs, and resolve issues across IT domains. The role emphasizes executive support and seamless onboarding/offboarding for new hires.

You will deploy and configure endpoint devices, maintain documentation, and collaborate with cross-functional teams and vendors. A strong ITIL background and superior communication are essential.