100% REMOTE Plumbing and Electrical Assistant

ExecuSource, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 25,000 - 34,000; Part time

Job summary

ExecuSource, Inc. is seeking an IMMEDIATE REMOTE Plumbing & Electrical Assistant to help customers diagnose and troubleshoot water heating equipment over the phone and virtually.

This temporary role offers training and potential permanent employment based on performance. Ideal candidates have hands-on plumbing or electrical experience, strong troubleshooting skills, and the ability to communicate clearly in a remote, customer-facing environment from home.

Qualifications

• At least 1 year of hands-on plumbing, electrical, maintenance, or related experience.
• Able to read, write, and comprehend manuals and product information.
• Able to diagnose equipment issues and clearly communicate findings by phone.

Responsibilities

• Assist customers over the phone and virtually to diagnose water heating equipment issues.
• Provide remote troubleshooting and guidance for service professionals.
• Learn company products via training and support customers, contractors, and service professionals.
• Support after-hours remote troubleshooting within scheduled hours.

Skills

Plumbing experience

Electrical troubleshooting

Maintenance experience

Customer service via phone

Job description

Location: Atlanta, GA or surrounding city
Hours/Days: Monday-Friday, 9:00AM-6:00PM - Training Schedule
Post-Training Schedule: Flexible hours anytime between 9:00AM-8:00PM

IMMEDIATE REMOTE Plumbing & Electrical Assistant

Looking for a great opportunity to step out of hands-on field work and into a traditional work-from-home setting? A well-known manufacturing company specializing in residential and commercial heating, cooling, and refrigeration products is seeking a Plumbing & Electrical Assistant.

This temporary position offers the opportunity to become a permanent employee based on performance and is an excellent fit for a Plumbing Assistant, Plumber Helper, Electrical Assistant, Electrician Helper, Maintenance Technician, or other skilled trades professional who wants to take their existing experience into a remote, customer-facing role.

The Plumbing & Electrical Assistant will use their previous hands-on plumbing, electrical, maintenance, and troubleshooting experience to assist customers over the phone and virtually with diagnosing and troubleshooting water heating equipment. The company will provide training on its products, and this individual will assist customers, contractors, and service professionals experiencing product operation, service, and installation issues.

To be considered, candidates must have at least 1 year of previous plumbing, electrical, maintenance, mechanical, or related hands-on experience, with a strong understanding of mechanical and/or electrical troubleshooting and the ability to diagnose equipment issues. Candidates must be comfortable reading, writing, and comprehending instructions, manuals, and product information, as well as confidently communicating information to customers over the phone.

Previous experience as a Plumbing Assistant, Plumber Helper, Electrical Assistant, Electrician Helper, Maintenance Technician, HVAC Technician, or similar skilled trades position is highly preferred. Experience troubleshooting water heaters, HVAC equipment, boilers, pumps, plumbing systems, electrical components, or other mechanical/electrical equipment is a plus.

This is NOT a physical plumbing, electrical, maintenance, or field position. This is a great opportunity to take the knowledge and troubleshooting skills you have built in the field and transition into a fully remote, customer-facing environment. Instead of traveling to job sites or performing hands-on repairs, you will help customers, contractors, and service professionals troubleshoot equipment remotely by phone and virtually from the comfort of your home.

If you're ready to step out of the field while continuing to use the plumbing, electrical, mechanical, and troubleshooting skills you've built, this could be a great next career move!

#IT123