Patient Care Coordinator

Ottobock SE & Co. KGaA; Murrells Inlet (SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Health Savings Accounts

Flexible Spending Account

Company-Paid Life Insurance

Paid Time Off

Company Holidays

Floating Holidays

Company-Paid Disability Insurance

Job summary

An established industry player in orthotic and prosthetic care is seeking a Patient Care Coordinator. This role is vital in ensuring smooth operations at the front desk, where you will assist patients with scheduling, handle insurance authorizations, and maintain accurate medical records. As part of a dedicated team, you will contribute to delivering exceptional patient experiences while working in a supportive and innovative environment. If you are passionate about patient care and have a knack for administration, this opportunity is perfect for you to grow and make a difference in the lives of others.

Qualifications

• High school diploma required; one year of office admin experience preferred.
• Experience in medical terminology and insurance collections is a plus.

Responsibilities

• Provide administrative support, including scheduling patient appointments.
• Communicate with patients and obtain necessary medical documentation.
• Ensure compliance with HIPAA and corporate standards.

Skills

Customer Service

Communication Skills

Medical Terminology

Office Administration

Education

High School Diploma or Equivalent

Tools

Medical Record System

Job description

With ten patient care facilities along the coast of South Carolina, Carolina Orthotics & Prosthetics (COP) has been servicing the surrounding Lowcountry with quality orthotic, prosthetic and pedorthic care for over 30 years. In 2021, Carolina Orthotics and Prosthetics joined Ottobock Patient Care. Together, we are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Patient Care Coordinator at our Murrells Inlet, SC location who may occasionally provide coverage at our Myrtle Beach office.

Duties & Responsibilities

1. Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
2. Ensure customers receive the best service possible and concerns are satisfactorily resolved.
3. Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
4. Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
5. Assist in securing insurance authorizations for patient cases as needed.
6. Create patient account profile in the Medical Record system.
7. Perform light shipping and receiving of products for patients.
8. Maintain a clean office work environment including coordination of all office supplies.
9. Handle cash payments from patients as applicable.
10. Meet work standards by following production, productivity, quality, and customer service standards established by the company.
11. Assist with on-site audits by accrediting bodies (i.e., ABC, Medicare) as needed.
12. Comply with Corporate Compliance and HIPAA responsibilities.
13. Perform other duties and special projects as assigned.

Qualifications

1. High school diploma or equivalent.
2. One year of office administrative experience, preferably in a medical/dental/therapy office.
3. Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
4. Knowledge of Medicare, Medicaid preferred.

Benefits

1. Medical
2. Vision
3. Health savings accounts with employer contribution
4. Flexible spending account options
5. Company-paid life insurance policy
6. Paid time off
7. Company holidays
8. Floating holidays
9. 100% company-paid short & long-term disability