Temp Luxury Client Advisor - Upsell & Ecom Support

Christian Louboutin LLC; California; On-site; USD 28,000 - 30,000; Full time

Job summary

Christian Louboutin LLC is seeking a TEMP CSE Client Advisor for the Americas to support boutique and eCommerce operations. You will handle customer inquiries by phone, email, and live chat, review orders, returns, and exchanges, and assist the Sales team on ad hoc projects while upholding the luxury client experience.

This temporary role, 6 to 8 weeks with a pathway to permanent, requires retail/customer service experience and strong communication.

Qualifications

• 2 years of experience in Retail/Customer service
• Proficient in all of Microsoft Office/Suite
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility

Responsibilities

• Assist in handling customer inquiries via the Christian Louboutin call center; support calls, emails, and live chats.
• Support the CL freestanding & pop-up stores' clients by managing their boutique calls within our corporate call center.
• Review and processing of orders, returns, and exchanges; for fraudulent transactions, with a focus on communication and updates to the client.
• Maintain product, policy, and systematic familiarity to provide strong customer responses on all topics from styling and sizing, to order confirmation or return status, and everything in between.
• Proactively seek opportunities to up sell, clientele, and infuse the CL selling ceremony into the customer experience.
• Notify manager and colleagues of any clerical issues found on the website and or client services issues, and communicate this regularly.
• Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.
• Offer knowledgeable and professional styling advice to customers with internal product knowledge and achieve personal sales targets by maximizing all customer contact opportunities.
• Assist with shipping exceptions, post purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.
• Confidently provide feedback on the Ecom businesses to help drive sales growth and client retention.
• Support the Ecom Ops team in the QA of content, site enhancements, and user experience – both BO and FO.
• Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.
• Communicate company policy to customers when necessary; observe client confidentiality and company policies for data protection and security.
• Support in the training of new hires and/or interns.

Skills

Retail/Customer service

Microsoft Office / Suite

Brand ambassador for luxury

Job description

Christian Louboutin LLC is seeking a TEMP CSE Client Advisor for the Americas to support boutique and eCommerce operations. You will handle customer inquiries by phone, email, and live chat, review orders, returns, and exchanges, and assist the Sales team on ad hoc projects while upholding the luxury client experience.

This temporary role, 6 to 8 weeks with a pathway to permanent, requires retail/customer service experience and strong communication.