Temporary CSE Client Advisor

Christian Louboutin LLC; California; On-site; USD 28,000 - 30,000; Full time

Job summary

Christian Louboutin LLC is seeking a TEMP CSE Client Advisor for the Americas to support boutique and eCommerce operations. You will handle customer inquiries by phone, email, and live chat, review orders, returns, and exchanges, and assist the Sales team on ad hoc projects while upholding the luxury client experience.

This temporary role, 6 to 8 weeks with a pathway to permanent, requires retail/customer service experience and strong communication.

Qualifications

• 2 years of experience in Retail/Customer service
• Proficient in all of Microsoft Office/Suite
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility

Responsibilities

• Assist in handling customer inquiries via the Christian Louboutin call center; support calls, emails, and live chats.
• Support the CL freestanding & pop-up stores' clients by managing their boutique calls within our corporate call center.
• Review and processing of orders, returns, and exchanges; for fraudulent transactions, with a focus on communication and updates to the client.
• Maintain product, policy, and systematic familiarity to provide strong customer responses on all topics from styling and sizing, to order confirmation or return status, and everything in between.
• Proactively seek opportunities to up sell, clientele, and infuse the CL selling ceremony into the customer experience.
• Notify manager and colleagues of any clerical issues found on the website and or client services issues, and communicate this regularly.
• Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.
• Offer knowledgeable and professional styling advice to customers with internal product knowledge and achieve personal sales targets by maximizing all customer contact opportunities.
• Assist with shipping exceptions, post purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.
• Confidently provide feedback on the Ecom businesses to help drive sales growth and client retention.
• Support the Ecom Ops team in the QA of content, site enhancements, and user experience – both BO and FO.
• Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.
• Communicate company policy to customers when necessary; observe client confidentiality and company policies for data protection and security.
• Support in the training of new hires and/or interns.

Skills

Retail/Customer service

Microsoft Office / Suite

Brand ambassador for luxury

Job description

• Please note that this is a temporary role with the possibility to convert to permanent


• Duration: 6 - 8 weeks to start

Overview:

The TEMP CSE Client Advisor, the Americas is an integral part of the Experience and Support team for Christian Louboutin boutiques and eCommerce. This includes order review and processing, customer service via phone, email, and live chat. They will be an integral support the Sales team in ad hoc projects, implementing client relationship directives, up-selling product, while ensuring all client correspondences are thoroughly handled. They will be customer focused individual with an ability to work in a fast-paced environment while providing the best customer experience and supporting sales budgets.

The CSE Advisor, the Americas reports in to the CSE Manager, the Americas.

Responsibilities:

• Assist in handling customer inquiries via the Christian Louboutin call center; support calls, emails, and live chats.


• Support the CL freestanding & pop-up stores' clients by managing their boutique calls within our corporate call center.


• Review and processing of orders, returns, and exchanges; for fraudulent transactions, with a focus on communication and updates to the client.


• Maintain product, policy, and systematic familiarity to provide strong customer responses on all topics from styling and sizing, to order confirmation or return status, and everything in between.


• Proactively seek opportunities to up sell, clientele, and infuse the CL selling ceremony into the customer experience.


• Notify manager and colleagues of any clerical issues found on the website and or client services issues, and communicate this regularly.


• Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.


• Offer knowledgeable and professional styling advice to customers with internal product knowledge and achieve personal sales targets by maximizing all customer contact opportunities.


• Assist with shipping exceptions, post purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.


• Confidently provide feedback on the Ecom businesses to help drive sales growth and client retention.


• Support the Ecom Ops team in the QA of content, site enhancements, and user experience – both BO and FO.


• Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.


• Communicate company policy to customers when necessary; observe client confidentiality and company policies for data protection and security.


• Support in the training of new hires and/or interns.

Skills and Requirements:

• 2 years of experience in Retail/Customer service


• Proficient in all of Microsoft Office/Suite


• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility


• Ideal candidate has work experience in medium sized multinational company or luxury business.


• Intermediate selling experience and clienteling


• Strong follow up, follow through and attention to detail to ensure deadlines are met.


• Strong knowledge of computer systems/programs


• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills


• Additional language fluency is a plus


• Adheres to company policy and confidentiality


• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable


• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity


• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.


• Driven to learn and grow


• Multi-tasking with prioritization


• Grasps new concepts quickly, prioritizes efficiently and is organized.

Christian Louboutin Company Core Values

Employees who work for Christian Louboutin should embody and believe in our Core Values as defined:

Down to Earth - We stand with authenticity, integrity and respect.

Down to Earth is defined as embodying a true sense of reality. Your head may be in the clouds but your feet are always on the ground. You use common sense and pragmatism in your everyday approach. You show empathy towards others. You are adaptable, unpretentious and relatable. You treat everyone equally and respectfully.

Happiness – As team players, we collaborate with positivity, open-mindedness and fun.

Happiness is defined as the feeling of not fearing the alarm clock and embracing the day ahead of you. You come into work with an optimistic outlook and with good intentions. You enjoy what you do and it shows in your day-to-day interactions. You feel comfortable, supported and encouraged along the way. You are growing and continuously learning. You have a purpose here. You are our successes. You can be yourself. You feel a great sense of pride to say “I work at Christian Louboutin.” Days fly by. Is it 6 o’clock already? It’s time to go home and you are excited to do it again the next day.

Inspiration– We envision the future with confidence, creativity and freedom.

Inspiration is defined as driving thought from a creative and intuitive place. You foster a stimulating environment where imagination is celebrated. Ideas become reality. You are not afraid of being unconventional and are empowered to think outside the box. You are fresh, distinctive and daring. Innovation is our vision, “like no other” is our tradition.

Passion– We drive the business with agility & care and we are committed to excellence.

Passion at Louboutin is defined as the intense devotion and enthusiasm for what you do every day. You genuinely admire the brand, the heritage, the product and you like the people you interact with. Others can see and feel it, and you create desire for them to want to be part of the #Louboutinworld. You are action oriented and make decisions quickly in order to identify and develop opportunities for success. Business is at the forefront of your mind, and the customer is at the heart of everything you do.

In accordance with the New York City Commission on Human Rights and in compliance with the Salary Transparency Law, Christian Louboutin envisions the general compensation range for this position to be $20 - $22 per HOUR. *This range is NOT inclusive of other forms of compensation or benefits such as commissions, overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.