Service Titan Expert — Customer Scheduling & Dispatch

@ Central Plumbing; Mountlake Terrace (WA); On-site; USD 39,000 - 44,000; Full time

Job summary

Central Plumbing in Mountlake Terrace, WA is seeking a Customer Service Representative to be the friendly voice customers rely on for scheduling and service coordination. You will book appointments, maintain accurate records, and support a busy service team using Service Titan.

The role emphasizes strong communication, attentiveness to details, and a collaborative approach to help technicians stay on track. Pay ranges from $28 to $32 per hour based on experience, with indirect full-time status.

Qualifications

• Customer service and appointment scheduling experience in plumbing, HVAC, electrical, or a similar home services business.
• Hands-on Service Titan experience, including customer records, appointment booking, scheduling, and dispatch.
• Clear, friendly phone presence and strong listening skills.
• Confidence handling incoming calls and turning customer inquiries into booked appointments.
• Strong computer skills and the ability to work efficiently with digital scheduling tools.
• Attention to detail, reliable attendance, and consistent follow-through.
• A collaborative approach and willingness to help other departments when needed.

Responsibilities

• Make a strong first impression. Answer incoming calls with warmth and professionalism, listen carefully, and help customers understand the next steps.
• Book the right service. Ask the right questions, capture accurate job details, explain service fees, and confidently book appointments in Service Titan.
• Keep the day moving. Support dispatch, coordinate with technicians, and help with scheduling changes as service needs and availability change.
• Book across departments. Handle customer calls and schedule service appointments for Plumbing, Heating & Air, and Electrical.
• Keep customers informed. Communicate appointment details, technician arrival updates, and delays clearly and promptly.
• Follow through. Respond to customer inquiries and follow up on open service requests, estimates, and callbacks as assigned.
• Handle concerns with care. Stay calm, work toward solutions, and involve the appropriate team member when additional support is needed.
• Keep information accurate. Maintain complete customer records and job notes in Service Titan so customers, technicians, and office staff have the information they need.

Skills

Customer service

Appointment scheduling

Telephone communication

Attention to detail

Team coordination

Tools

Service Titan

Job description

Central Plumbing in Mountlake Terrace, WA is seeking a Customer Service Representative to be the friendly voice customers rely on for scheduling and service coordination. You will book appointments, maintain accurate records, and support a busy service team using Service Titan.

The role emphasizes strong communication, attentiveness to details, and a collaborative approach to help technicians stay on track. Pay ranges from $28 to $32 per hour based on experience, with indirect full-time status.