Temp Customer Support Rep — Fast, Friendly Resolutions

State of Maryland - COMP Central Payroll Bureau; Annapolis (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

State of Maryland - COMP Central Payroll Bureau in Annapolis, MD seeks a Customer Support Representative to handle incoming calls, provide information from FAQs, and escalate complex inquiries as needed.

The role emphasizes accurate, timely responses, follow-up on escalations, and maintaining a high level of customer service in a government office environment. A high school diploma and at least six months of clerical experience are required.

Qualifications

• High school diploma or equivalent is required.
• Six months of administrative/clerical experience is required.
• If education was obtained outside the U.S., provide a credential evaluation as proof of U.S. equivalency.

Responsibilities

• Answer and field incoming phone calls in a professional manner.
• Use the FAQ and resources to address questions.
• Identify inquiries not covered by the FAQ and escalate them.
• Track outstanding questions and follow up on escalations.
• Close the loop by confirming complete responses or resolutions.
• Maintain a high level of customer service and clear communication at all times.

Skills

Multi-line phone system

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Access

Job description

State of Maryland - COMP Central Payroll Bureau in Annapolis, MD seeks a Customer Support Representative to handle incoming calls, provide information from FAQs, and escalate complex inquiries as needed.

The role emphasizes accurate, timely responses, follow-up on escalations, and maintaining a high level of customer service in a government office environment. A high school diploma and at least six months of clerical experience are required.