Temporary Call Center Representative (Annapolis)

State of Maryland; Maryland; On-site; USD 20,457 - 29,136; Full time

Job summary

The State of Maryland is seeking Temporary Call Center Representatives in Annapolis to assist taxpayers with their inquiries. This role offers $18 per hour and includes tax training, with potential for future employment.

Ideal candidates have strong customer service skills and experience in a call center. Full-time hours are Monday to Friday from 8:00 am to 5:00 pm, with the possibility of extended hours during peak season. Bilingual applicants are encouraged to apply.

Qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of customer service, call center, fiscal clerical or clerical related work experience.
• Candidates may substitute 30 college credits for required experience.

Responsibilities

• Assist taxpayers by answering and resolving inquiries.
• Work in a call center environment during specified hours.
• Complete tax training provided by the employer.

Skills

Customer service experience

Personal computer experience

Communication skills (both oral and written)

Education

Graduation from an accredited high school or equivalent

Tools

Software applications experience

Job description

Temporary Call Center Representative – $18/hour

Annapolis, Maryland

Position Duties

Do you enjoy helping people and have good customer service skills? Do you want to work in a call center environment? If this is you, the Comptroller of Maryland is looking to hire Temporary Call Center Representatives in our Taxpayer Services Division to assist taxpayers by answering and resolving their inquiries. Positions are available in our Annapolis call center. Tax training will be provided and these positions may be eligible for future contractual or permanent employment.

Apply today!

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience involving customer service, call center, fiscal clerical or clerical related work.

Candidates may substitute 30 college credits from an accredited college or university for the required experience. Candidates may substitute one year of U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work for the required experience.

For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

Desired or Preferred Qualifications

• Customer service experience
• Personal computer experience
• Software applications experience
• Experience working in a call center
• Communication skills (both oral and written)

Limitations on Selection

• Position schedule is Monday through Friday in a full time capacity. Required hours are 8:00 am to 5:00 pm.
• Leave may be restricted during the first 30 days.
• Leave may be limited during certain times of the year due to high volume events, projects or special assignments.
• Evening and weekend work may be required especially during peak times of the year. May require extended hours until 6:00pm, from February 1st to April 15th.
• Employees must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers.
• Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.

Equal Opportunity Statement

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our veterans for their service to our country and encourage them to apply.