Teller Team Lead - Service, Coaching & Operations

Vcnbfamily; Ohio; Hybrid; USD 39,000 - 64,000; Full time

Job summary

VCNB is seeking a Teller Supervisor to lead a teller team, ensure accurate processing of complex transactions, and maintain branch efficiency. The role emphasizes coaching, compliance with bank policies, and daily leadership responsibilities to drive excellent customer service.

The candidate will oversee cash vault operations, assist with scheduling, and support performance management while ensuring adherence to regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• 7+ years in teller operations with leadership responsibilities.
• Strong interpersonal, leadership, and communication skills.
• Ability to handle cash, balancing standards, and research discrepancies.
• Advanced knowledge of banking products, services, systems, policies, procedures, and applicable regulations.

Responsibilities

• Supervise daily teller activities with direction, coaching, and support.
• Assist Branch Manager with scheduling, staffing, and workload distribution.
• Provide input on teller performance, coaching, and development.
• Oversee vault operations, ATM management, cash recyclers, and cash handling procedures.
• Lead branch audits related to teller operations and support corrective actions.
• Lead referral efforts and coaching to identify customer financial needs.
• Review and approve wires and official checks within authority limits.
• Review and approve override requests within limits.
• Provide guidance on complex customer transactions and mitigate risk.
• Support branch goals through teamwork and additional duties.

Skills

Leadership

Interpersonal skills

Communication skills

Coaching and development

Cash handling & balancing

Education

High school diploma or equivalent

Job description

VCNB is seeking a Teller Supervisor to lead a teller team, ensure accurate processing of complex transactions, and maintain branch efficiency. The role emphasizes coaching, compliance with bank policies, and daily leadership responsibilities to drive excellent customer service.

The candidate will oversee cash vault operations, assist with scheduling, and support performance management while ensuring adherence to regulatory requirements.