Teller Team Lead - Elevate Service & Sales

Old Second National Bank; Villa Park (IL); On-site; USD 43,000 - 55,000; Full time

Job summary

Old Second National Bank is seeking a Teller Supervisor to lead the daily teller operations at a branch in Illinois, ensuring exceptional customer service and strict adherence to policies. The role emphasizes coaching tellers toward referral goals, scheduling coverage, and conducting performance reviews.

The position requires onsite work during regular branch hours, strong communication, and a focus on cash handling, audits, and sales support. Compensation aligns with bank standards and benefits.

Qualifications

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities and be available during branch hours (Mon-Fri 8:30am-5:30pm; Sat 8:30am-1pm)

Responsibilities

• Manages daily teller function at a branch with emphasis on customer service and policy compliance.
• Coaches tellers to achieve referral goals and conducts performance reviews.
• Monitors staffing needs and schedules to ensure proper branch coverage.
• Participates in in-house training related to sales, customer service, policies and procedures, compliance, and product knowledge.
• Maintains teller currency levels and handles cash to support operations.
• Assists with audits, documentation, and feedback on customer concerns.

Skills

Customer service

Supervisory skills

Training

Communication

Cash handling

Attention to detail

Education

High School diploma or equivalent

Job description

Old Second National Bank is seeking a Teller Supervisor to lead the daily teller operations at a branch in Illinois, ensuring exceptional customer service and strict adherence to policies. The role emphasizes coaching tellers toward referral goals, scheduling coverage, and conducting performance reviews.

The position requires onsite work during regular branch hours, strong communication, and a focus on cash handling, audits, and sales support. Compensation aligns with bank standards and benefits.