Head Teller & Branch Operations Leader

SIU Credit Union; Metropolis (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

SIU Credit Union in Metropolis, IL seeks a Universal Head Teller to oversee daily teller operations, deliver exceptional member service, and ensure accurate cash management. You will supervise tellers, coordinate schedules, handle cash controls, support wire transfers, and promote CU products while maintaining strict compliance and security standards.

In this leadership role, you will drive people development, conduct performance reviews, and model professional behavior.

Qualifications

• High school diploma or equivalent.
• Six months cashier/money handling experience.
• Proficient in using standard office equipment and PC software.
• Excellent written and verbal communication skills.
• Must be bondable.
• Strong decision-making skills with the ability to exercise sound administrative judgment.

Responsibilities

• Lead and coordinate scheduling and duties for tellers.
• Lead and set an example for other tellers.
• Handle and document employee performance issues and complete performance evaluations.
• Maintain employee confidentiality and relay information to the proper team members.
• Supervise the wire transfer process.
• Maintain accountability for all branch cash, including the vault, ATM, and recyclers.
• Balance miscellaneous sales items and remit reports and payments to vendors.
• Manage all cash supplies by ordering, receiving, verifying, and disbursing cash to tellers.
• Process all member transactions in person, via mail, and ATM deposits.
• Assist members with opening accounts, account maintenance and basic questions.
• Assist with basic bookkeeping and card services tasks.
• Handle direct deposits, stop payments, and check copies.
• Sell miscellaneous items.
• Complete change of address and check order requests.
• Cross-sell current credit union products and introduce new ones.
• Maintain all necessary records in accordance with regulations.
• Responsible for compliance with all regulations, policies, and procedures in the teller area.
• Ensure a high level of security and that all tellers follow security procedures.

Skills

Customer service leadership

Communication skills

Attention to detail

Cash handling experience

Education

High school diploma or equivalent

Tools

PC software

Office equipment

Job description

SIU Credit Union in Metropolis, IL seeks a Universal Head Teller to oversee daily teller operations, deliver exceptional member service, and ensure accurate cash management. You will supervise tellers, coordinate schedules, handle cash controls, support wire transfers, and promote CU products while maintaining strict compliance and security standards.

In this leadership role, you will drive people development, conduct performance reviews, and model professional behavior.