Teller Supervisor - Lead Branch Ops & Customer Growth

Beacon Bank; Longmeadow (MA); On-site; USD 58,741,000 - 92,037,000; Full time

Job summary

Beacon Bank in Longmeadow, MA is seeking a Teller Supervisor to lead the teller line and drive branch growth with a customer-focused mindset. This role involves supervising daily operations and coaching staff to deliver exceptional service.

The position requires awareness of bank policies and regulatory requirements, with a focus on mentorship and performance management to strengthen customer relationships and overall branch performance.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Supervise teller line and assist in driving a sales culture to meet branch goals.
• Oversee daily operations, cash handling, balancing, and audit/compliance tasks.
• Coach staff, participate in hiring and performance management with branch leadership.
• Develop relationships with customers, identify financial needs, and refer products.
• Ensure regulatory compliance and proper security and confidentiality measures.

Skills

Leadership

Customer service

Strong communication

Education

High school diploma or equivalent

Banking courses

Tools

Microsoft Office

Job description

Beacon Bank in Longmeadow, MA is seeking a Teller Supervisor to lead the teller line and drive branch growth with a customer-focused mindset. This role involves supervising daily operations and coaching staff to deliver exceptional service.

The position requires awareness of bank policies and regulatory requirements, with a focus on mentorship and performance management to strengthen customer relationships and overall branch performance.