Teller Supervisor: Growth & Customer Experience Lead

Beacon Bank; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank's Boston, MA branch seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach teammates to deliver excellent customer experiences. You will supervise cash handling, support relationship building, and ensure compliance with bank policies while fostering accuracy and service.

The role reports to the Branch Manager, requires strong communication and problem-solving skills, and includes Saturday availability.

Qualifications

• High school diploma or equivalent; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Lead teller line supervision and branch operations to support goals.
• Maintain cash drawer and vault balancing; ensure timely workflow to departments.
• Oversee audit, compliance, and record-keeping for teller and ATM operations.
• Assist in hiring and performance management with branch management.
• Provide excellent customer experience and proactively develop relationships.

Skills

Teller supervision

Sales orientation

Customer service

Communication

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank's Boston, MA branch seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach teammates to deliver excellent customer experiences. You will supervise cash handling, support relationship building, and ensure compliance with bank policies while fostering accuracy and service.

The role reports to the Branch Manager, requires strong communication and problem-solving skills, and includes Saturday availability.