Teller Supervisor: Lead Branch Ops & Customer Growth

Beacon Bank; Pittsfield (MA); On-site; USD 43,000 - 67,000; Full time

Job summary

Beacon Bank in Pittsfield, MA is seeking a Teller Supervisor to manage the teller line, guide daily branch operations, and coach teammates to deepen customer relationships. You will ensure customer experience excellence while maintaining compliance with bank policies and regulatory requirements.

You will participate in recruiting and performance management, balance cash drawers, and support sales initiatives by advising customers on deposits, lending, and digital banking options, delivering

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Experience with Microsoft Office (Word, Excel, Outlook) helpful.

Responsibilities

• Supervise teller line and daily branch operations to support growth.
• Maintain cash drawer and vault; ensure balancing and timely handoffs.
• Oversee audit, compliance, and record-keeping for teller/ATM.
• Address complex transactions and resolve issues for staff and customers.
• Participate in hiring and performance management with branch leadership.
• Build relationships and advise customers on deposits, lending, and referrals.
• Ensure security, policies, and regulatory compliance.

Skills

Customer service

Relationship building

Communication

Coaching

Mentoring

Team leadership

Multitasking

Workflow prioritization

Banking knowledge

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in Pittsfield, MA is seeking a Teller Supervisor to manage the teller line, guide daily branch operations, and coach teammates to deepen customer relationships. You will ensure customer experience excellence while maintaining compliance with bank policies and regulatory requirements.

You will participate in recruiting and performance management, balance cash drawers, and support sales initiatives by advising customers on deposits, lending, and digital banking options, delivering