Teller Supervisor: Lead Branch Operations & Training

Heritage Bank; Topeka (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Heritage Bank seeks a Teller Supervisor to oversee daily teller operations and support frontline staff in delivering accurate, courteous service. You will assist with scheduling, coaching, and ensuring compliance with bank policies and security standards.

Responsibilities include monitoring workflow, balancing procedures, customer service excellence, and maintaining records. This role requires leadership in a fast-paced branch environment and a commitment to operational integrity.

Qualifications

• High school diploma or equivalent.
• Experience in branch operations, products and services, with at least 3 years of leadership experience.

Responsibilities

• Oversee daily teller operations and support branch staff to ensure efficient operations.
• Provide training, coaching, and performance feedback to teller staff.

Skills

Customer service

Cash handling

Leadership

Education

High school diploma or equivalent

Job description

Heritage Bank seeks a Teller Supervisor to oversee daily teller operations and support frontline staff in delivering accurate, courteous service. You will assist with scheduling, coaching, and ensuring compliance with bank policies and security standards.

Responsibilities include monitoring workflow, balancing procedures, customer service excellence, and maintaining records. This role requires leadership in a fast-paced branch environment and a commitment to operational integrity.