Teller Supervisor

Heritage Bank; Topeka (KS); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

Heritage Bank seeks a Teller Supervisor to oversee daily teller operations and support frontline staff in delivering accurate, courteous service. You will assist with scheduling, coaching, and ensuring compliance with bank policies and security standards.

Responsibilities include monitoring workflow, balancing procedures, customer service excellence, and maintaining records. This role requires leadership in a fast-paced branch environment and a commitment to operational integrity.

Formación

• High school diploma or equivalent.
• Experience in branch operations, products and services, with at least 3 years of leadership experience.

Responsabilidades

• Oversee daily teller operations and support branch staff to ensure efficient operations.
• Provide training, coaching, and performance feedback to teller staff.

Conocimientos

Customer service

Cash handling

Leadership

Educación

High school diploma or equivalent

Descripción del empleo

The Teller Supervisor oversees daily teller operations and assists with supervising frontline staff to ensure efficient branch operations, accurate transaction processing, compliance with bank policies, and excellent customer service. This role supports employee scheduling, training, coaching, and operational oversight while serving customers and assisting with branch needs as required.

• Assists with supervising teller staff and daily branch operations.
• Supports employee training, coaching, and performance feedback.
• Assists with monitoring attendance, scheduling, and workflow coverage
• Provides guidance and support to staff regarding operational procedures and customer service expectations
• Helps ensure compliance with bank policies, procedures, and security standards

Education and Experience:

• High school diploma or equivalent required.
• Experience, knowledge and training in branch operation activities, terminology and products and services. Minimum 3 years of previous leadership experience in related field.
• Previous teller or banking experience required.
• Cash handling and customer service experience required.

Essential Functions:

• Successfully perform all teller transactions in a courteous, professional, accurate, and timely manner following bank policies and procedures.
• Assist with overseeing daily teller line operations and workflow.
• Prepare and manage teller schedules to ensure proper branch coverage based on branch needs.
• Coordinate lunch schedules, PTO requests, and staffing adjustments as needed.
• Monitor cash levels, vault balances, and currency shipments.
• Verify and approve large transactions and overrides within authorization limits.
• Assist with balancing issues, outage research, and operational problem resolution.
• Ensure compliance with bank security procedures, audit standards, and confidentiality requirements.
• Support branch opening and closing procedures.
• Train and mentor teller staff on policies, procedures, products, and customer service standards.
• Provide coaching and ongoing feedback to staff to promote strong performance and consistency.
• Assist with handling customer concerns and resolving escalated issues professionally.
• Maintain accurate records and documentation as required.
• Assist management with operational reporting and branch communications.
• Maintain a clean, organized, and professional work environment.
• Perform other related duties as assigned.