Branch Operations Leader | Senior Teller

Community Bank, N.A.; Kingston (Luzerne County); In loco; USD 26.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Descrizione del lavoro

Community Bank, N.A. is seeking a Senior Teller to lead teller operations at the branch, coach frontline staff, and ensure excellent customer service and accurate cash handling. The role involves managing cash operations, supporting branch goals, and enforcing bank policies.

The Senior Teller will guide staff in transaction processing, adherence to procedures, and risk controls while maintaining strong relationships with customers and colleagues across branches in the area.

Competenze

• Excellent interpersonal and communication skills with the ability to engage customer professionally.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgement in a fast-paced, customer-focused environment.
• Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority.

Mansioni

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.

Conoscenze

Interpersonal skills

Communication skills

Attention to detail

Leadership qualities

Math skills

Policy knowledge

Customer service

Formazione

High School Diploma or GED

Descrizione del lavoro

Community Bank, N.A. is seeking a Senior Teller to lead teller operations at the branch, coach frontline staff, and ensure excellent customer service and accurate cash handling. The role involves managing cash operations, supporting branch goals, and enforcing bank policies.

The Senior Teller will guide staff in transaction processing, adherence to procedures, and risk controls while maintaining strong relationships with customers and colleagues across branches in the area.