Teller Supervisor & Customer Service Lead

Stock Yards Bank & Trust; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Stock Yards Bank & Trust in Georgetown, KY seeks a Service Associate III to supervise tellers, ensure timely customer banking transactions, pursue sales opportunities, and uphold a friendly, professional demeanor.

The role emphasizes leadership on the teller line, audits of cash handling, approval of checks and deposits, ATM balancing, inventory handling, and participation in interviews and team meetings, with education requirement of a high school diploma and teller experience.

Qualifications

• Education: High School Diploma or GED Equivalent.
• Experience: 6 months of teller experience.
• Must have good written and verbal communication, decision-making, and teamwork.

Responsibilities

• Exemplify our 212 commitment to service.
• Perform all duties of a Service Associate II.
• Consultative selling – engage customers and uncover needs to offer solutions.
• Supervise all Service Associate activities, including customer service, balancing, and workspace maintenance.
• Conduct branch level audits of cash and cash handling equipment.
• Approve checks and deposits per policy.
• Balance ATM transactions.
• Manage money orders and coin/currency orders.
• Participate in interviewing and hiring decisions.
• Provide ongoing training and feedback to Office Manager on performance reviews.
• Attend weekly team meetings.
• Communicate procedural changes to staff.

Skills

Communications (written and verbal)

Decision making

Supervision

Professional appearance

Dependable

Education

High School Diploma or GED Equivalent

Job description

Stock Yards Bank & Trust in Georgetown, KY seeks a Service Associate III to supervise tellers, ensure timely customer banking transactions, pursue sales opportunities, and uphold a friendly, professional demeanor.

The role emphasizes leadership on the teller line, audits of cash handling, approval of checks and deposits, ATM balancing, inventory handling, and participation in interviews and team meetings, with education requirement of a high school diploma and teller experience.