Dynamic Teller: Client Service & Digital Banking

Hancock Whitney; Flowood (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Flowood, MS, seeks a friendly teller to deliver accurate, fast, and personalized service to clients in-person and by phone.

You will handle deposits, withdrawals, check cashing, loan payments, and routine servicing requests while promoting digital banking tools for convenience and self-service adoption.

Uphold risk, compliance, and security standards, maintain professional appearance and conduct, and contribute to a welcoming lobby experience in a busy financial center.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions focusing on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product knowledge to resolve issues quickly.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, and supervisory overrides as needed.

Skills

Cash handling

Retail experience

Teller experience

Sales/referrals

Education

High School diploma or GED

Job description

Hancock Whitney in Flowood, MS, seeks a friendly teller to deliver accurate, fast, and personalized service to clients in-person and by phone.

You will handle deposits, withdrawals, check cashing, loan payments, and routine servicing requests while promoting digital banking tools for convenience and self-service adoption.

Uphold risk, compliance, and security standards, maintain professional appearance and conduct, and contribute to a welcoming lobby experience in a busy financial center.