Customer-Driven Teller: Modern Banking & Service

Hancock Whitney; Diamondhead (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Diamondhead, MS is seeking a dependable teller to deliver exceptional client service, handle cash transactions, and assist with digital banking education. You will engage customers in-person and by phone, promote convenient self-service options, and refer clients to partners for financial needs.

The role supports daily center operations and requires compliance with banking regulations. The position emphasizes accuracy, speed, and risk-aware service, with a focus on

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions with accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries with product knowledge.
• Build and grow client relationships through in-person and outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations including opening/closing procedures, vault management, night depository, cash drawer setup, workstation prep, balancing.
• Assist in managing operational loss through fraud detection, overrides, and maintaining balancing standards.
• Uphold risk management, compliance, security standards, and professionalism.

Skills

Cash handling

Retail experience

Sales/referral experience

Education

High School diploma or GED

Job description

Hancock Whitney in Diamondhead, MS is seeking a dependable teller to deliver exceptional client service, handle cash transactions, and assist with digital banking education. You will engage customers in-person and by phone, promote convenient self-service options, and refer clients to partners for financial needs.

The role supports daily center operations and requires compliance with banking regulations. The position emphasizes accuracy, speed, and risk-aware service, with a focus on