Teller & Personal Finance Advisor

Citizens; Massachusetts; On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Meaningful work

Community volunteering

Career growth

Benefits

Job summary

Citizens Bank seeks a Teller to welcome customers in the lobby, demonstrate mobile or ATM usage, and handle simple transactions. You'll provide personalized financial guidance and connect customers with Bankers for next steps while upholding policy and cash handling standards.

The role emphasizes customer-centric service, learning Citizens products, and contributing to a team-driven, community-focused branch environment with opportunities for growth and training.

Qualifications

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers and connect them to Bankers for the next step.
• Educate customers about Citizens products and benefits and respond to questions and concerns.
• Follow all financial policies and cash handling procedures.

Skills

Customer service

Communication

Active listening

Digital literacy

Cash handling

Questioning

Education

High School or GED

Job description

Citizens Bank seeks a Teller to welcome customers in the lobby, demonstrate mobile or ATM usage, and handle simple transactions. You'll provide personalized financial guidance and connect customers with Bankers for next steps while upholding policy and cash handling standards.

The role emphasizes customer-centric service, learning Citizens products, and contributing to a team-driven, community-focused branch environment with opportunities for growth and training.