Bank Teller & Financial Guidance Pro

Citizens; University Heights (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching to 501(c)(3)

Career development resources

Health, dental, and vision plans

401K with company match

Tuition assistance

Job summary

Citizens Teller position at Citizens Bank is a customer-facing role in our branches. You will greet customers, demonstrate how to use mobile apps and ATMs, and help them complete simple transactions while offering personalized financial guidance.

You will educate customers on Citizens products, adhere to cash handling procedures, and collaborate with the branch team to deliver exceptional service and meet customer needs. Opportunities for growth and benefits are available.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.

Responsibilities

• Greet customers in lobby and assist with simple transactions.
• Demonstrate how to use mobile app or ATMs to complete transactions.
• Provide personalized advice and solutions to meet customers' financial goals.
• Educate customers about Citizens products and benefits and respond to questions.
• Follow all financial policies and cash handling procedures.

Skills

Customer service

Communication skills

Cash handling

Digital payments knowledge

Problem solving

Education

High School Diploma or GED

Job description

Citizens Teller position at Citizens Bank is a customer-facing role in our branches. You will greet customers, demonstrate how to use mobile apps and ATMs, and help them complete simple transactions while offering personalized financial guidance.

You will educate customers on Citizens products, adhere to cash handling procedures, and collaborate with the branch team to deliver exceptional service and meet customer needs. Opportunities for growth and benefits are available.