Teller Operations Supervisor & Universal Banker Trainer

Columbia; New York (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

Bonus programs

ESOP

Life Insurance

PTO

Sick Time

Bank Holidays

401k

Job summary

Columbia Bank seeks an Universal Operations Specialist I to supervise teller operations and support the Universal Banker training program at our Staten Island, NY location. The role includes daily teller consolidations, vault security, and ensuring branch goals are met.

We require 2–4 years of teller and supervisory experience, a high school diploma, and strong knowledge of banking products with solid MS Office skills.

Qualifications

• 2-4 years of teller, platform and supervisory experience.
• High school diploma, general education degree (GED) or higher.
• Strong knowledge of banking products.
• Sound judgment in decision making and problem solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management and organizational skills.
• Excellent verbal and written communication skills required.
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel).
• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members.
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching.
• Ability to supervise/ lead Teller line and coach and mentor as needed.
• Ability to stand for extended periods of time.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.

Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

Skills

Teller operations supervision

Supervisory experience

Customer service

MS Office

Communication

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

Columbia Bank seeks an Universal Operations Specialist I to supervise teller operations and support the Universal Banker training program at our Staten Island, NY location. The role includes daily teller consolidations, vault security, and ensuring branch goals are met.

We require 2–4 years of teller and supervisory experience, a high school diploma, and strong knowledge of banking products with solid MS Office skills.