Teller Operations Lead & Universal Banking Trainer

Columbia Bank New Jersey; Pompton Lakes (NJ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

Bonus programs

Employee Stock Option Program (ESOP)

Life Insurance, LTD/AD&D

Paid Time Off

Paid Sick Time

Bank Holidays

401k program

Job summary

Columbia Bank New Jersey is seeking a supervisor to oversee teller operations, including the teller portion of Universal Banking training. You will schedule hours, oversee daily consolidations, and help reach branch goals while maintaining security for the vault and negotiable items.

The role requires 2–4 years teller and supervisory experience, a high school diploma or GED, strong knowledge of banking products, and excellent communication.

Qualifications

• 2-4 years of teller, platform and supervisory experience.
• High school diploma, GED or higher.
• Strong knowledge of banking products.
• Sound judgment in decision making and problem solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management and organizational skills.
• Excellent verbal and written communication skills.
• Strong PC skills and MS Office (Outlook, Word, Excel).
• Ability to assess customer needs and, when value is seen, introducing them to other bank team members.
• Ability to supervise/ lead Teller line and coach and mentor as needed.
• Ability to stand for extended periods.
• Ability to work weekends as needed.
• Ability to lift up to 20 lbs.
• Bilingual in Spanish preferred.

Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

Skills

Teller supervision

Banking products knowledge

Communication skills

MS Office

Interpersonal skills

Problem solving

Attention to detail

Time management

Weekend availability

Physical stamina

Bilingual Spanish

Customer service

Training/mentoring

Leadership

Education

High school diploma or GED

Job description

Columbia Bank New Jersey is seeking a supervisor to oversee teller operations, including the teller portion of Universal Banking training. You will schedule hours, oversee daily consolidations, and help reach branch goals while maintaining security for the vault and negotiable items.

The role requires 2–4 years teller and supervisory experience, a high school diploma or GED, strong knowledge of banking products, and excellent communication.