Teller Operations Supervisor: Lead Service & Compliance

First National Bank of Waterloo; Swansea (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

A Teller Supervisor position is being advertised for an Illinois bank branch. The role leads and directs the Teller staff to deliver excellent customer service while ensuring branch procedures are followed. The supervisor oversees teller workflow, cash operations, and staff training, resolving customer issues in a professional manner.

This role requires strong communication, cash-control discipline, and the ability to collaborate with Branch Management to improve efficiency and service quality.

Qualifications

• Strong knowledge of Teller operations and bank policies.
• Ability to schedule and manage Teller workflow.
• Provide daily leadership and support to Tellers.

Responsibilities

• Deliver excellent customer service to all Bank customers.
• Oversee and ensure completion of Branch operational tasks.
• Preference given to those with strong knowledge of Integrated Teller System and Bank policies.
• Schedule and handle Teller workflow.
• Resolve customer problems presented for review by Tellers.
• Ensure that an economical quantity of cash is available and safeguarded.
• Issues written and oral instructions on Teller Operations.
• Openly communicates with staff on any operational changes or other Bank information.
• Provide daily leadership and support to Tellers when needed.
• Other duties as assigned

Skills

Customer service

Leadership

Cash handling

Operations

Communication

Tools

Integrated Teller System

Job description

A Teller Supervisor position is being advertised for an Illinois bank branch. The role leads and directs the Teller staff to deliver excellent customer service while ensuring branch procedures are followed. The supervisor oversees teller workflow, cash operations, and staff training, resolving customer issues in a professional manner.

This role requires strong communication, cash-control discipline, and the ability to collaborate with Branch Management to improve efficiency and service quality.