Branch Ops Lead: Teller Services

Wintrust Financial Corporation; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Tuition reimbursement

Parental Leave

Employee Stock Purchase Plan

Flexible Spending Account

EAP

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Chicago to supervise branch operations and ensure accurate handling of customer transactions.

The role emphasizes leadership, organization, and strong communication, with a focus on security, service excellence, and staff motivation. Prior teller experience and robust customer service skills are essential for success.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required, college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed

Skills

Teller experience

Customer service

Communication

Problem solving

Mobility between branches

Education

High school diploma or GED

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Chicago to supervise branch operations and ensure accurate handling of customer transactions.

The role emphasizes leadership, organization, and strong communication, with a focus on security, service excellence, and staff motivation. Prior teller experience and robust customer service skills are essential for success.