Teller Supervisor & Branch Operations Coach

Itasca Bank & Trust Co.; Roselle (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Itasca Bank & Trust Co. in Illinois seeks an experienced Teller III to support branch management, supervise teller line operations, and ensure accurate, compliant transactions. The role includes vault balancing, audits, and coaching staff to maintain high service standards.

The successful candidate will have 5+ years of teller experience, 1+ year in a lead role, and a strong ability to cross-sell while handling cash with precision in a fast-paced environment.

Qualifications

• Minimum 5 years of Teller experience.
• Minimum 1 year of Teller III or Teller Lead experience.
• High School education or equivalent.
• Demonstrated ability to coach and train employees.
• Ability to perform cash transactions accurately.
• Vault balancing experience.
• Demonstrated ability to solve problems.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Effective verbal and written communication skills.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Responsibilities

• Performs the essential functions of the Teller III role.
• Supports Branch Management with supervision of the teller line operations.
• Ensure tellers are following workflows, transactions are accurate and compliant.
• Supports branch management with policy updates and ensures team execution.
• Perform daily vault balancing and oversee cash handling procedures.
• Supports branch management with monthly departmental audits for controls and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identify cross-selling opportunities and refer customers to banking partners.
• Resolve escalated customer concerns and de-escalate situations professionally.
• Assist with teller coaching and training to maintain high service standards.
• Monitor employee performance and support performance evaluations.
• Support Branch Management with teller line scheduling and coverage.

Skills

Customer service

Cross-selling

Attention to detail

Communication

Education

High School diploma

Job description

Itasca Bank & Trust Co. in Illinois seeks an experienced Teller III to support branch management, supervise teller line operations, and ensure accurate, compliant transactions. The role includes vault balancing, audits, and coaching staff to maintain high service standards.

The successful candidate will have 5+ years of teller experience, 1+ year in a lead role, and a strong ability to cross-sell while handling cash with precision in a fast-paced environment.