Branch Operations Leader – Teller Services

Wintrust Financial Corporation; Aurora (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

401(k) match

Parental Leave

EAP

Stock Purchase Plan

FSA

Transit benefits

Employee discounts

Job summary

Wintrust Financial Corporation seeks a Teller Services Coordinator to supervise branch operations and teller activities in Illinois. You will lead staff, ensure security, and resolve customer concerns while promoting excellent service and cross-sell opportunities.

The role carries a competitive hourly rate with eligibility for an annual bonus and comprehensive benefits. Travel between branches may be necessary in this role.

Qualifications

• Must have previous teller experience.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Supervise branch operations and processing of customer transactions.
• Maintain security and procedures in teller operations.
• Delegate duties and motivate staff to achieve service goals.
• Address customer concerns and refer cross-sell opportunities.
• Promote exceptional service and ensure regulatory compliance.
• Assist in community events and branch team coordination.

Skills

Teller experience

Customer service

Communication skills

Cash handling

Education

High school diploma or GED

Job description

Wintrust Financial Corporation seeks a Teller Services Coordinator to supervise branch operations and teller activities in Illinois. You will lead staff, ensure security, and resolve customer concerns while promoting excellent service and cross-sell opportunities.

The role carries a competitive hourly rate with eligibility for an annual bonus and comprehensive benefits. Travel between branches may be necessary in this role.