Lead Teller & Branch Operations Supervisor

ITASCA BANK & TRUST Company; Roselle (IL); On-site; USD 26,000 - 39,000; Full time

Job summary

Itasca Bank & Trust Co. in Roselle, IL seeks a Teller Supervisor to oversee teller line operations, ensure accurate transactions, and support branch management with policy updates and scheduling. The role emphasizes coaching, customer service, and revenue growth through cross-selling.

The position is full-time, with a standard weekday schedule; prior teller leadership and vault balancing experience are required, along with a strong attention to detail and communication skills.

Qualifications

• Minimum 5 years of Teller experience.
• Minimum 1 year of Teller III or Teller Lead experience.
• High School education or equivalent.
• Demonstrated ability to coach and train employees.
• Ability to perform cash transactions accurately.
• Vault balancing experience.
• Demonstrated ability to solve problems.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Effective verbal and written communication skills.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Responsibilities

• Supports Branch Management with the supervision of the teller line operations.
• Ensure tellers are following workflows, transactions are accurate and in compliance with established policies and procedures.
• Supports branch management when there are changes to policies and procedures by ensuring the team understands the updates and can execute.
• Perform daily vault balancing and oversee cash handling procedures, ensuring all discrepancies are promptly researched and resolved.
• Supports branch management with monthly departmental audits to ensure compliance with internal controls, operational standards, and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identify cross-selling opportunities and refer customers to appropriate banking partners to support relationship growth and branch goals.
• Resolve escalated customer concerns and effectively de-escalate complex situations in a professional and timely manager.
• Assist with teller coaching and training to enhance performance, strengthen product knowledge, and maintain high service standards.
• Monitors employee performance and provides ongoing feedback to branch management to support performance evaluations and address development opportunities.
• Supports Branch Management with overall branch scheduling efforts, prepares and oversees teller schedules to ensure appropriate teller line coverage.

Skills

Cash handling

Coaching

Cross-selling

Attention to detail

Verbal and written communication

Problem solving

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Job description

Itasca Bank & Trust Co. in Roselle, IL seeks a Teller Supervisor to oversee teller line operations, ensure accurate transactions, and support branch management with policy updates and scheduling. The role emphasizes coaching, customer service, and revenue growth through cross-selling.

The position is full-time, with a standard weekday schedule; prior teller leadership and vault balancing experience are required, along with a strong attention to detail and communication skills.