Teller/Member Service Representative

Liberty Federal Credit Union; Owensboro (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Bonus and incentive opportunities

401(k) retirement program with matched

Employee discounts

Job summary

Liberty Federal Credit Union seeks a Part-Time Teller/Member Service Representative at the West Owensboro Office in Owensboro, KY. The role requires delivering excellent member service, handling routine transactions, and supporting branch goals with confidentiality and professionalism.

The candidate should have 1-2 years of cash handling experience and be able to work a flexible schedule including Saturdays; HS diploma or GED and 18+ are required. Banking experience is preferred.

Qualifications

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to stand for long periods of time and do some heavy lifting.
• 1-2 years of cash handling experience; banking experience preferred.

Responsibilities

• Serve as a primary Member Service Representative (MSR) and greet members entering the branch.
• Execute deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching with accuracy.
• Identify potential fraud and take appropriate actions to protect the member and credit union.
• Recognize members' needs and recommend suitable products and services while maintaining confidentiality.
• Balance cash drawer daily and support branch goals and initiatives.
• Assist with night drop, balancing branch cash machines, and safe deposit access.
• Respond to member inquiries by phone and in person with a friendly, professional demeanor.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller/Member Service Representative

WEST OWENSBORO OFFICE, Owensboro, KY, US

Liberty FCU is currently seeking an energetic Part-Time Teller/Member Service Representative to be a part of the credit union team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Candidates must be available to work 28 hours per week including Saturdays on a rotating basis at the West Owensboro Office located at 2820 N. York Street, Owensboro, KY 42304. The West Owensboro hours of operation are Monday through Thursday 9:00 a.m. - 5 p.m., Friday 9:00 a.m. - 6 p.m., and Saturday 9:00 a.m. - 12 p.m.

Duties and Responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• 401(k) retirement program with matching funds

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.