Member Service Associate (Entry Level Teller)

Members Heritage; Lexington (KY); On-site; USD 31,000 - 35,000; Full time

Job summary

Members Heritage is seeking an entry level Member Service Associate in Lexington, KY. The role performs teller functions and provides account information to members, with emphasis on accuracy and compliance. Cash handling, balancing drawers, and accurate record-keeping are essential responsibilities.

The position requires basic education and may prefer about one year of cash handling experience. Great for candidates seeking hands-on banking experience in a supportive team environment.

Qualifications

• Requires general education or equivalent to understand standard practices.
• One year cash handling experience preferred.

Responsibilities

• Maintain cash drawer and balance cash at end of shift.
• Receive and disburse cash and process checks per policy.
• Post loan payments and daily mail where applicable.
• Assist in night deposits processing.
• Order or sell money to/from cash vault.
• Sell stamps and money orders as needed.
• Process cash advances for Visa accounts.
• Balance cash recyclers and ATM balances as assigned.
• Maintain accurate records of transactions and ensure balance.
• Provide members with account and service information per procedures.

Skills

Cash handling

Customer service

Attention to detail

Communication

Cash drawer maintenance

Education

General education

Job description

Member Service Associate (Entry Level Teller)

Full Time Clerical Lexington, KY, US

30+ days ago Requisition ID: 1066

Salary Range: $15.00 To $17.00 Hourly

Member Service Associate

SUMMARY FUNCTION: Communicates to members personally to provide necessary account and service information. Performs teller functions in a timely, accurate, and professional manner to meet credit union and member needs. Must have a basic understanding of credit union products and services. Must be able to stay focused with a high level of concentration skills.

EDUCATION/EXPERIENCE KNOWLEDGE : Requires general education, or equivalent experience, necessary to understand and follow standard practices, carry out simple written and oral instructions, and to apply basic work routines. One (1) year prior on the job cash handling experience preferred.

Major Duties and Responsibilities:

• Maintain cash drawer.
• Receive/disburse cash and processes checks in accordance with policies and procedures, paying close attention to cash counts as well as check endorsements, negotiability requirements and check hold procedures.
• Post loan payments, loan advances, and daily mail where applicable.
• Assist in retrieving/processing night deposits.
• Order/sell money to/from cash vault.
• Sells postage stamps and money orders.
• Process/post cash advances for Visa.
• Assist in balancing the cash recyclers.
• Assist as the second person for daily ATM balancing as assigned.
• Can be responsible for dual control of opening the vault.
• Assist with filling cash orders, verifying cash and coin shipment, and good counts.
• Maintain accurate records of each transaction posted and assure that daily work is in balance.
• Balance all end of day branch items.
• Utilize product and service knowledge in order to assist members.
• This includes access to safe deposit boxes, check orders, direct deposit forms, change of member personal information forms, basic eservice knowledge, basic IRA contributions, and CRM notes.
• Provide account and service information to members following established policies and procedures.
• May print counter checks and statements for members.
• Seeks assistance from Team Leader/ Manager for unusual and complex situations.
• Actively work to ensure Credit Union compliance with OFAC, Bank Secrecy Act/Anti-Money Laundering and U.S.A. Patriot Act by following all Credit Union policies and procedures and attending regular training as required.
• May perform other related duties as assigned.
• May lift daily work boxes and coin bags up to approximately 50lbs, when necessary.
• When lifting loads heavier than 50 pounds, use two or more people to lift the load.

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