Teller/Member Service Representative

Liberty Federal Credit Union; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus & incentives

Paid holidays

PTO

Health insurance

401(k) with matching

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Liberty FCU is seeking a friendly and detail-oriented Teller/Member Service Representative for the Louisville area. This full-time MSR role requires handling deposits, withdrawals, and payments, while delivering excellent member service. The candidate will float among Louisville area branches and may train in Evansville, IN.

Flexible scheduling and confidentiality are essential. Candidates should have 1–2 years of cash handling experience; banking experience is preferred.

Qualifications

• HS diploma or GED required and must be at least 18 years old.
• 1–2 years of cash handling experience preferred.
• Banking experience is a plus.

Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Balance cash drawer daily and meet MSR cross-sell goals.
• Assist with deposits, withdrawals, payments, and transfers with accuracy.
• Identify potential fraud and protect member information.
• Assist in branch operations and safe deposit access.
• Answer member inquiries and greet customers warmly.

Skills

Member service

Professionalism

Confidentiality

Cash handling

Cross-sell goals

Cash drawer balancing

Customer inquiries

Education

HS diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller/Member Service Representative

Full Time Clerical LOUISVILLE AREA, Louisville, KY, US

Liberty FCU, a full-service credit union, is seeking a Full-Time Member Service Representative/Teller . Networking opportunities within the organization are available as this support teller position will be scheduled to “float” primarily to our Louisville, KY area branch locations as needed. Candidates must possess excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred. Candidates must be available to work up to 40 hours per week including Saturdays on a rotating basis. If applicable, an initial two-three week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included.

Duties and Responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.